At Vlassco Jewelry, we understand that the investment of a luxury watch has to be cared for into the years to come, in its value and functionality. Hence, we offer a full warranty on all the luxury watches sold at our company, from prestigious brands such as Rolex, Patek Philippe, Audemars Piguet, and Cartier.
Our Warranty Policy reflects our commitment to quality and craftsmanship. See below for details about coverage, terms, and how to claim warranty services.
– Manufacturing Defects: Any defects in the materials or craftsmanship of the watch, such as issues with the movement, dial, hands, or casing.
– Mechanical Failures: Any failure of the internal mechanical movement, if applicable, such as automatic, chronograph, etc.
– Functional Defects: Issues such as timekeeping errors, malfunctioning crowns or pushers, and other defects that arise from manufacturing errors.
– Wear and Tear: General wear and tear due to daily usage, including scratches on the case or crystal, fading of the dial, or damage to the leather strap.
– Water Damage: If the watch has been exposed to water, unless specifically designed as water-resistant and within the recommended limits. Please make sure you follow the manufacturer’s guidelines for water resistance.
– Accidental Damage: Any accidental drops, impacts, or general mishandling.
– Unauthorized Repairs: If any repairs, modification, or servicing has been done on the watch by an unauthorized third party, the warranty will be void.
– Battery and Bracelet: For watches with quartz movements, the battery is not included in the warranty unless it has been determined to be defective. Also, bracelet or strap damage is usually not included.
Step 1: Contact Vlassco Jewelry
Please reach out to our Customer Service Team either by calling or emailing to report an issue with your timepiece. Please have the following ready:
– Your order number or purchase receipt.
– A detailed description of the issue.
– Photos or videos of the defect, if applicable.
Our team will verify your claim and see if your case is covered under warranty by the manufacturer.
Step 2: Inspection and Evaluation
We may request you to send us or directly to the authorized service center your watch for inspection, whereupon the problem is diagnosed either by the manufacturer itself or our own service personnel as a warranty repair.
Step 3: Repair or Replacement
– Repair: In case of a warranty on your watch, repair services would be free; we take the timepiece back and ensure that it returns in the shape it was made.
– Replacement: If fixing is not possible or if it is an irreparable deficiency, then one can provide replacement; otherwise, alternatives may be negotiated with the manufacturing company.
Step 4: Return Shipping
Once the repair or replacement is complete, your watch will be returned to you with any documentation necessary to confirm the work performed. If your watch was purchased from Vlassco Jewelry, we will cover the shipping costs associated with returning the watch to you.
– Warranty Registration: While most luxury brands automatically register your watch’s warranty upon purchase, we recommend that you register your watch on the brand’s official website, if possible, to fully activate the warranty.
– Proof of Purchase: A valid proof of purchase, such as an order receipt or invoice, is required for any warranty claims. Please keep your purchase records safe.
– Service Recommendations: We recommend that your watch be serviced periodically by an authorized professional to keep it performing at its best. Long performance of your luxury timepiece requires periodic service.
Since we serve customers in both the UAE and the UK, rest assured that, generally, your warranty is valid internationally, but terms vary by country. The authorized service centers for each brand are found around the world, and we can assist you in getting in contact with the correct center for your region.
For any questions regarding the warranty of your watch or to process a claim, please don’t hesitate to get in touch with us at:
– Email : support@vlassco.com
– Phone : [+971 56 263 3335 (UAE)] / [+44 7551 625841 (UK)]
– Live Chat : Available on our website
Your trust in Vlassco Jewelry is appreciated very much, and we would want to ensure that your high-end watch serves to the highest possible level of perfection. Should any problem persist in your watch, do count on our professional quick services to take care of your problem in no time.
