Find answers to all of your questions about shopping with Vlassco, from product authenticity to purchase and shipping details. We are here to ensure you have a smooth, enjoyable buying experience with us. Below are some frequently asked questions to help you.Â
Vlassco is a watch retailer with both an online and offline presence, offering an exclusive collection of luxury watches from renowned brands like Rolex, Audemars Piguet, Richard Mille, and Cartier. Our physical store is located in Churchill Towers, Dubai.
We operate through our online and physical stores, shipping globally. For those who prefer an in-person experience, our store is located at 1501 – Churchill Tower – Al Amal St – Business Bay – Dubai – United Arab Emirates, where you can visit and view our watches directly.
Yes, Vlassco sells premium luxury watches from world-class brands, including Rolex, Audemars Piguet, Cartier, and Richard Mille, among others. Our selection includes both new and pre-loved timepieces, but we assure quality and authenticity in every product.
Vlassco has a well-established reputation in Dubai, with a physical location in Churchill Towers where clients can visit for their peace of mind. Each watch is fully authenticated by our in-house experts to make sure that every piece is genuine.
Yes, we try our best to offer you economical rates for luxury watches. Our team continuously assesses pricing to offer competitive rates while upholding the quality and authenticity Vlassco is known for.
To buy a watch online, simply head over to vlassco.com, select your desired timepiece, and proceed to checkout. Once the purchase is completed, we’ll handle secure packaging, shipment and deliver the watch to your address within 5-7 business days.
We accept a variety of payment methods, including credit and debit cards, as well as bank transfers. Please note that we currently do not offer financing options.
Yes, Vlassco ships worldwide. Wherever you are, we make it easy to have your luxury watch delivered directly to your doorstep.
Typically, delivery takes 5-7 business days. However, delivery times may vary depending on your location and other conditions. For more precise information, you’ll receive tracking details upon shipment.
Vlassco accepts returns within 7 days of purchase, as long as the watch remains in its original condition. For more details on initiating a return, please see our return policy page or contact customer service.
To start a return or exchange, please contact our customer service team. They will guide you through the process and provide any necessary assistance.
While every watch is inspected and authenticated by our team of experts, not all watches come with a manufacturer’s warranty, as we also sell pre-owned timepieces. Please check each product’s details for warranty information.
Yes, we also provide watch glass repair services for any kind of watch. Visit our store in Dubai or contact our support team to discuss your repair needs.
No, an account is not required; you can checkout as a guest. However, creating an account offers you a more streamlined shopping experience, providing faster checkouts and order tracking.
If you need further help, please click here to contact our customer support team. visit our Contact page. You can also reach us via call at +971 56 263 3335.
Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT+4), ready to answer any questions you may have.
Our FAQ page aims to provide clarity and enhance your experience with Vlassco. For any additional assistance, please don’t hesitate to contact our support team.
